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National Repository of Grey Literature

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Kvalita a spokojenosť klienta v hotelníctve Straková, Patrícia Straková, P. Quality and customer satisfaction in the hotel industry. Diploma thesis. Brno: Mendel University, 2017. Diploma thesis is about the quality of services in the hotel industry from customers' views and a partial view of the service provider. Work includes analysis of current customer satisfaction with the services provided in Texas and the Czech Republic. Recommendations are made on the basis of customer satisfaction surveys for service providers. The theoretical part of this thesis contains findings from the scientific world literature focusing on quality and hotel industry. The practical part is based on analysis of current situation, questionnaire surveys, and evaluation of the results from the questionnaire survey, statistical investigation and final discussion. Detailed record

Kvalita vo vidieckom cestovnom ruchu Straková, Patrícia Straková,P. Quality of rural tourism. Brno: Mendel University in Brno, 2015. The bachelor thesis is about quality of rural tourism from the view of a consumer. The aim of the thesis is to analyze the current satisfaction with quality and is based on the results to suggest appropriate recommendation for service provider. The theoretical part includes knowledge of professional literature from tourism, rural tourism, quality of services and certification. The practical part is based on questionnaire survey, evaluation of obtained results and statistical research of relations between magnitudes. Detailed record

See also: similar author names
2	STRAKOVÁ, Petra
2	Straková, Pavla
2	Straková, Petra

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