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Accents of Social Work of Police Officers
SITTER, Pavel
Every police officer goes through a variety of different situations during his/her working day, out of which social contact and communication with other people forms the largest percentage. The profession of police officer is unique and performance of its duties brings with it increased demands on the personality of each police officer in many aspects. Regardless of the official position, rank or place of work, the common basis of the police profession is work with people and information. Mastering the general principles of successful communication and basic communication principles, together with understanding the main causes of communication disagreements, is good communication equipment, which can be applied in everyday communication with others, as well as in professional communication. The aim of this thesis was to determine how members of the traffic police manage aggression of road users towards them if they are subject to punitive measures, whether in dealing with participants of road accidents use haptics as a means of understanding, comprehension or expression of belonging and what they imagine under the slogan "To help and to protect." This thesis is divided into a theoretical and a practical part. The theoretical section provides information on laws and regulations regarding the scope of work and activities of the Police of the Czech Republic with theories and examples of appropriate communication. The practical part presents results of quantitative research through questionnaire survey and results of qualitative research using methods of case report. The research results showed that the traffic police officers would be interested in improving assertive techniques, focusing on good communication to manage aggressive behaviour of road users. It is a challenge for police training centres.
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