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National Repository of Grey Literature

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Evaluation of customer satisfaction with accommodation services Zavázalová, Simona ; Hykš, Ondřej (advisor) ; Rážová, Lenka (referee) The aim of this bachelor thesis was to determine clients' satisfaction with the services offered by the apartments. It was done through a questionnaire. The theoretical part described 3* hotel and aplies the requirements of this cathegory to 3* appartment. It also describes the services offered. The practical part describes specific apartments in Prague and evaluates clients requirements to the services. The result is a recommendation how to fulfill these requirements in the best way. Detailed record

See also: similar author names
1	Rážová, Libuše
1	Rážová, Lucie

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