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Coping with nurses´stress
PAPEŽOVÁ, Marta
The present bachalor{\crq}s thesis focuses on mental stress management among nurses working in departments of surgery and internal medicine. Today, when the health care has become more and more demanding in terms of professional expertise and social skills, this issue cannot be omitted. The thesis tries to observe the methods used by nurses in order to cope with mental stress while performing their job, it analyzes how such stress may influence the health care given, and lastly it tries to find out what the nurses are missing so that they can manage the mental stress. The survey was carried out by way of quantitative method. The data were collected from questionnaires. The survey focused on the target groups of nurses in the surgery departments in hospitals in Havlíčkův Brod, Jihlava, and Pelhřimov, and in the department of internal medicine in the same hospitals. First, there were defined three hypotheses. The survey outcome showed that the nurses in question give preference to using effective strategies in order to manage stressful situations than using inefficient and ineffective ones. They often make an effort to analyze the situation rationally and if needed, they ask for help, which proves correct the first hypothesis: Nurses try to analyze the situation objectively and solve the problem effectively. Most nurses are sure that the mental stress often influences the quality of the health care provided, that it has a negative impact on the relations with patients and communication between them and health care staff. The survey also found out that nurses who are mentally stressed out make mistakes. This proves the second hypothesis: Mental stress has a negative impact on the health care provided by nurses. The third hypothesis presumed that a lack of health care staff is the main cause for mental stress among nurses. This hypothesis has not been confirmed.The conclusion found out that all nurses lack auxiliary staff, qualified nurses, and quality personal background; some nurses also lack technical equipment, interest shown by management in their mental health, and enough relaxation because of time stress. Alarming number of nurses stated they increasingly do not find their work meaningful which leads to long-term feelings of exhaustion. A few nurses added that such situation makes them feel negative towards co-workers and clients which might be related to burnout syndrome. The outcome of the survey shall be handed to nurses in the departments of surgery and internal medicine in all hospitals to provoke more thoughts and also to the managements for further feedback and possible improvements in working conditions so that the nurses are healthier and the quality of health care better.
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