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National Repository of Grey Literature 2 records found  Search took 0.00 seconds. 
Support of customer relationship by introducing a new electronic service
 Kodýdková, Dana ; Buchalcevová, Alena (advisor) ; Nohava, Jan (referee)
The aim of the thesis is to create a methodology for the design of electronic services (e-services) and its verification through the design of a new electronic service which is improving the relations of a ski school with its customers. This aim is achieved by fulfilling a number of sub-goals. First, the theoretical foundations of services and e-services are presented with the aid of academic papers, publications and articles. Furthermore, using literary resources, the system of services which is tailored to fit the e-service environment is also described. Subsequently, the appropriate steps for the e-service design are chosen. These steps together form the above-mentioned methodology by which the new electronic service for ski school customers is designed. The text of the thesis is divided into four parts which head towards the design of a portal for the ski school customers. The first part introduces the theoretical definitions. The service sector and the definition of e-service are presented in this part. The second part describes the four major elements that form the e-service system. The areas that are crucial to the design are identified analysing each component of the e-service system. The knowledge gained in the second section is used to determine the activities which constitute the methodology proposed in the third part. The methodology is verified in the fourth section, where the web portal for ski school customers is designed
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Finding the downhill runing and turning techniques by public in the Czech republic\\
 NOHAVA, Jan
The thesis is foucused on finding downhill runing techniques and turning techniques of public in the Czech Republic. The work aims to determine what techniniques are used by public in the Czech mountains and how good their technique is. During the main ski season of the year 2006 the rating was provided in four biggest and well {--} known resort. A short hidden observational method was used for finding the results. Techniques were classifiing by present trends and aspects and the results were processing to the tables and graphes. This thesis should help to chart the techniques used by the public in the Czech ski resorts.
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See also: similar author names
1 NOHAVA, Jan
4 NOHAVA, Jiří
4 Nohava, Jiří
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