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National Repository of Grey Literature 2 records found  Search took 0.00 seconds. 
The Study Service Management Business Entity.
 Marková, Soňa ; Krejza,, Zdeněk (referee) ; Jurová, Marie (advisor)
The thesis is focused on service management business entity and deals with the analysis of the travel agency ABC Ltd. Theoretical part involves the interpretation of concepts, marketing services and quality management services. The practical part contains an analysis and subsequent evaluation of proposals for amendments. Aim of this work is to propose measures to improve the quality of existing services, which would lead not only to greater customer satisfaction, but also to increase the number of services sold.
Detailed record
The Study Service Management Business Entity.
 Marková, Soňa ; Krejza,, Zdeněk (referee) ; Jurová, Marie (advisor)
The thesis is focused on service management business entity and deals with the analysis of the travel agency ABC Ltd. Theoretical part involves the interpretation of concepts, marketing services and quality management services. The practical part contains an analysis and subsequent evaluation of proposals for amendments. Aim of this work is to propose measures to improve the quality of existing services, which would lead not only to greater customer satisfaction, but also to increase the number of services sold.
Detailed record

See also: similar author names
4 MARKOVÁ, Simona
1 MARKOVÁ, Stefanie
3 MARKOVÁ, Štěpánka
2 Markova, Snezhanna
4 Marková, Sabína
2 Marková, Silvia
4 Marková, Simona
1 Marková, Stanislava
3 Marková, Štěpánka
3 Marková, Šárka
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