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Social skills in helping professions practice
MLEZIVOVÁ, Martina
This bachelor thesis deals with the topic of social skills in the practice of helping professions. The main objective was to determine what social skills are used by social workers for successful performance of their profession in organizations in the district of Český Krumlov. Another objective was targeted towards the determination what important skills are neglected. The theoretical part is devoted to the characteristics of basic concepts related to social skills and helping professions, where they are closely focuses on a social work. In conclusion of the theoretical part, I outlined the demands that are included in the profession of a helping worker. Information needed for the elaboration of the practical part were obtained using the method of a qualitative research by means of the practice of a semi-controlled interview with social workers in the district of Český Krumlov. The research shows that social workers for the successful performance of their profession take advantage of a communication, empathy, the ability to listen, the art of dealing with people, the ability to socialize with others, to be tolerant, to accept the other, to be professional, patient, flexible, to have expert knowledge and psychological resistance. The results further show that almost all respondents met the burnout syndrome. The work would be useful to elaborate in detail into further researches that could help to social workers to cope with demands that are placed on them and such researches also would help them to acquire and develop other social skills.
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