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Patients satisfaction with the provided services. An important indicator of the quality of health care facilities.
MALANÍKOVÁ, Jana
My master's thesis which topic is "Satisfaction of patients with the services provided. An important indicator of quality of medical equipment " is mainly focused on satisfaction of patients with the services provided in the Hospital České Budějovice, a.s. Furthermore, the mapping focused on overall satisfaction with care in the already mentioned Hospital České Budějovice and on exploring whether patients evaluate the quality of information provided by a medical doctor in this hospital affirmatively and whether they are satisfied with care of local nurses. The satisfaction of patients is an important indicator of the quality of care provided, which has an impact on their status of basic human needs. One main purpose was determined: Monitoring the satisfaction of patients with the services provided in the Hospital České Budějovice, a.s. and this purpose was fulfilled. Quantitative research was executed, to its realization the interview method was used. By means of the technique of standardized anonymous questionnaires on the basis of the above-mentioned purpose,the 3 following hypothesis were verified: 1) Patients are satisfied with the overall care in the Hospital České Budějovice, a.s. 2) Interviewed patients evaluate the quality of information provided by a medical doctor in the Hospital České Budějovice, a.s. affirmatively 3) Interviewed patients are satisfied with the care of nurses in the Hospital České Budějovice, a.s. I processed the data to confirm or refute the pre-established hypotheses. The evaluation of the data was carried out using statistical nonparametric methods, Chi-square test and the chosen level of significance of p=0.05. The results of the research have been clearly processed into the tables and graphs. The program Microsoft Office Excel 2010 was used to process the results.
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University of South Bohemia students' knowledge of the first aid theory
MALANÍKOVÁ, Jana
This work is separated into two main parts, the theoretical part and the research. In the first part the reader is familiar with teoretic knowledge of the first aid. I thought it is absolutely necessary to mention here the definition of the first aid , basic first aid theory consisted of the laic aid and the technical one. This work also correctly describes the latest techniques of cardiopulmonary resuscitation at adults . The second chapter is a small reminder of a history of the Red Cross. This chapter contains information about the beginnings of the Red Cross, as was the case with the founding of the Red Cross in the Czech Republic, dats about the International Movement of Red Cross and Red Crescent Societies and basic information about the possibillities of the first aid training. The fourth chapter is devoted to the basic principles of treatment for some life -threatening conditions such as: shock, unconsciousness, fractures, bleeding and how to call EMS. To learn about the accessibility and the clarity of the information of the first aid at the same time, I tried to borrow from the various information sources. According to the information, I decided to include above- mentioned theory in the theoretical part of the work. The second part relates the research , which has been established for one primary objective : to find out knowledge of the theory of the first aid. The research was conducted at selected colleges JCU, questionnaires were completed by 159 students. I chose respondents from these faculties intended to find the information just at these students because they represent a particular age group but also the various sectors of human activities. I further modified the sample random with the same proportion of students from the various faculties in the number of 100 respondents. There was chosen a quantitative method for this research. The necessary dats were collected by using an anonymous questionnaires. A structured questionnaire (see Appendix 1) contained a total of 22 questions focused on the theoretical knowledge of the first aid of JCU student. I processed the dats to confirm or refute the hypotheses in advance. Evaluation of dats was carried out using statistical random selectio , contingency tables and the results were set out neatly into the graphs. The results were processed in the Microsoft Office Excel 2010 programme. The statistical evaluation of the research has shown that the average knowledge of all faculties are balanced.
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