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Virtual image of czech chain stores on social media
Krokosch, Michal ; Jelínek, Ivan (advisor) ; Oškera, Radek (referee)
This Bachelor thesis deals with the virtual image of chain stores in the Czech Republic, using their profiles on social networks, in this case on Facebook. The main goal of the thesis is to answer questions about these chain stores, which could be used, for example, by marketing departments of the stores. These not only include questions regarding recent cases in the media and their influence on the virtual image of chain stores, but also the long-term question of which of the stores is the most popular amongst users based on different metrics, such as the number of their fans and the analysis of sentiment. The thesis is divided into two parts, theoretical and practical. In the theoretical part, I clarify basic terms such as social network, why it is necessary to analyse them, but also what are chain stores and why they are so popular among customers. The practical part includes an explanation of the methods used in downloading data from Facebook and in the following analysis. The results of the analysis are also presented here. This Bachelor thesis could be beneficial to chain stores, which could adjust their strategy of approaching customers accordingly, or to customers themselves, who could change their preference for a chain store because of its presentation on social media.
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