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National Repository of Grey Literature

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	The proposal of CRM strategy in selected company Gorolová, Pavlína ; Koliš, Karel (advisor) ; Kociánová, Jana (referee) This thesis discusses the philosophy of customer relationship management. Main goal of the work is to analyze the processes in a specific company and to recommend a solution for customer relationship. Thesis is divided into three parts. Theoretical part presents readers with basic concepts of customer relationship management, its principles, development and strategy. Furthermore, pays attention to customer and their value. Methodical part defines the method of analysis, which is applicated in practical part. Practical part is focused on a specific company, on its introduction, history and analysis of internal and external environment. In conclusion of this thesis individual recommendations and improvement proposals are listed. Detailed record
	Conversion of Ammonium Aluminium Alum to New Types of Fertilizers Jirátová, Květa ; Kociánová, Jana Conversion of ammonium aluminium alum with Ca compounds to a new type of fertilizers is studied. Detailed record
	TPR Study of Mixed Oxide Catalysts Derived from Mn-Containing Layered Double Hydroxides Kociánová, Jana ; Kovanda, F. ; Jirátová, Květa Posible source of errors appearing during measurements of temperature-programmed reduction was analyzed. TPR measurements enabled us to confirm appearance of various solid phase in the calcined Ni-(Mg)-Mn hydrotalcites in dependence of temperature of calcination. Detailed record
	Manufacture of a Fertilizer from Aluminum Alum Jirátová, Květa ; Kociánová, Jana Conditions of conversion of aluminium alum by ammonia in the presence of ammonium sulphate to a fertilizer. Detailed record
	Evaluation of Catalytic Propeties Used in Hydrolysis of COS Jirátová, Květa ; Kociánová, Jana Evaluation of bysicity and porous structure of the catalysts used in hydrolysis of COS. Detailed record
	Properties of VOC Combustion Catalysts Used in Kaučuk Kralupy Jirátová, Květa ; Rymeš, Jan ; Kociánová, Jana Were obtained properties of VOC Ccombustion Ccatalysts Uused in Kaučuk Kralupy. Detailed record
	Manufacture of Fertilizer from Ammonium Aluminium Jirátová, Květa ; Kociánová, Jana Was described manufacture of fertilizer from ammonium aluminium. Detailed record
	Evaluation of Combustion Catalyst Properties in Dependence on the Time-on-Stream Jirátová, Květa ; Rymeš, Jan ; Kociánová, Jana Physical-chemical properties of samples of an industrial CuMn catalyst differing in the length of reaction period and their activities in combustion of toluene were evaluated. Detailed record

See also: similar author names
4	KOCIÁNOVÁ, Janka
2	KOCIÁNOVÁ, Jitka
4	Kociánová, Janka
1	Kociánová, Jaroslava

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