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NURSING STAFF{\crq}S EXPERIENCE WITH MOBBING AT THE WORKPLACE
KAMASOVÁ, Simona
NURSING STAFF{\crq}S EXPERIENCE WITH MOBBING AT THE WORKPLACE Every kind of abusive conduct at work, such as denigrating behavior, gestures, acts, or words qualifies as a form of violence. The World Health Organization counts violence amongst the world{\crq}s severe public health problems. Unfortunately, mobbing {--} which one of the forms of chicanery {--} is far more common than we tend to acknowledge and the general society is willing to admit. Although this phenomenon applies to all spheres and groups of employees, the most affected sphere is the health care sector. Mobbing creates an unhealthy atmosphere at the workplace and therefore cannot be tolerated or overlooked. Moreover, it has unforeseeable consequences for the victims{\crq} health, as well as on the organization/company and the society. My goal was to do a survey of the knowledge registered nurses have about mobbing at work. With this goal in mind, I formulated the first hypothesis. Nurses are aware of the fact that mobbing as a term is not limited to physical violence alone. They know that mobbing can affect everyone of us and they do not consider its occurrence a negligible problem. Furthermore, I wanted to find out whether nurses have a personal experience with mobbing. This question led to formulation of my second hypothesis. The point was to find out when the nurses experienced or were witness to mobbing. This was linked to my third hypothesis, which presumed that newly hired nurses were the most endangered group in this context. Finally, I wanted to find out whether the nurses knew how to solve the problem of mobbing. In connection with this question, I formulated my fourth hypothesis {--} namely, whether nurses are able to share or participate in measures against mobbing. This undergraduate paper consists of two parts: theoretical and practical. The theoretical part contains descriptions of different forms of violence, the relevant factors and phases, as well as the types and characteristics of mobbers and their victims. Consideration has also been given to the consequences, prevention, and applicable legislation. As for the quantitative aspect of my survey, I used the method of an anonymous questionnaire containing 37 questions. As respondents, I approached the nursing staff in a medical institution in the Vysočina Region. A total of 226 correctly filled-out questionnaires were collected. The results of the survey confirm all four hypotheses. The results generate a challenge that managements of medical institutions ought to give some consideration.
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