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The communication skills of nurses with patients of foreign culture
JAREŠOVÁ, Marie
This Master thesis is focused on the communication skills of nurses with patients of different culture. The goal of this thesis was to figure out the barriers which arise during the communication with patients of different culture and to further determine the knowledge of nurses about proper approach with these patients. The next goal was to gather the patients experience in the area of communication in healthcare facilities and to find out their communication specifications. In the theoretical part, general principles of communication were described. Subsequently, three various national minorities (Vietnamese, Romany, and Ukrainian) and two religious minorities (Orthodox and Muslim), which can be found in the Czech Republic, were introduced. Most importantly, their characteristics and their specifications in the field of healthcare and communication were defined. The empiric part of the thesis was evaluated by a qualitative research with a semi-structured interview as a data gathering technique. The first subject group included general nurses which had had experience with taking care of patients of different culture. The second subject group consisted of several individuals of particular national and religious minorities (Vietnamese, Ukrainian, Romany, Muslim and Orthodox). Obtained information from the interviews was sorted into individual categories and subcategories. Eventually, the data showed that the biggest problem which arises during the communication between nurses and individual patients of different national and religious minorities is a language barrier from the side of the healthcare professional. It is mostly due to the fact that a hospitalized patient in a Czech healthcare facility is not always able to actively communicate with the staff in Czech. Additionally, it was observed that apart of the language barrier, there is a need to continuously educate the healthcare personnel about individual aspects of cultural and communicational specifications of mentioned minorities. The main and most important finding of this thesis is that the attending personnel is always willing to look for a way how to communicate with foreign patients on a personal and professional level even despite the language barrier. The output of this Master thesis is an educational material made for general nurses which helps with the introduction of particular communication specifications of patients of several chosen national and religious minorities.
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