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Innovation of information systems in enterprises, particularly in the utility market segment
Maloš, Martin ; Žid, Norbert (advisor) ; Tůma, Jiří (referee) ; Hübner, Miroslav (referee)
This thesis addresses the innovation of information systems in enterprises, particularly in the utility market segment. The thesis starts with a definition of utilities, a market segment containing companies involved in generation, transmission, distribution and retail of energy services as well as other companies providing related networked services. The aims of this thesis are both theoretical and practical. The theoretical part offers a new theory for IS innovations for the selected segment and for the relation between the innovation and the architectures of IS. In the practical part, the author identifies current challenges and opportunities in the selected market segment and offers scenarios and visions for future development. The first part of the thesis maps out the general innovation theories in the context of the selected topic. The second part introduces a new innovation theory based on an analysis of the specific conditions in the utility market segment. The next section focuses on the topic of IS architecture and its ability for tracking and managing the changes of the IS during the innovation process. The following part relays designs for specific architecture models supporting the current innovation trends in the utility market. The final part of the thesis summarizes particular business recommendations for innovation procedures in utilities, identifies innovation opportunities, and inspires visions for the future development of the market. The opportunities are related to a new way of understanding the role of IS in utility companies. IS provides a portfolio of information services to support the customer oriented business services, advanced services with added value and tailor made services for specific customer groups.
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