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The specifics of emergency medical services care of mental health patients
DUPAL, Jakub
The specifics of emergency medical services with care of mental health patients Abstract The topic of this bachelor thesis is "The specifics of emergency medical services with care of mental health patients." The aim of this bachelor thesis is to map the types of procedures used in this area. We have divided this thesis into several parts. The first part of this thesis is theoretical, we deal with the characteristics of the personality traits of paramedic and related competences, because I consider competences in this area as crucial. In the second part, this thesis deals with the communication which represents fundamental ability of every paramedic. The last third of the theoretical work depicts and defines mental illnesses covered in this thesis. Next part of this bachelor thesis represents a research, we have used following questions to formulate research: VO 1: What are the procedures of a paramedic in contact with a mentally ill person? VO 2: What are the specifics in the work of operator in the medical operation center with a mentally ill person? VO 3: What are the risks in the work of paramedic with mentally ill person? The aim of this bachelor thesis was to deal with the procedure of paramedics and operators in medical operation center in the contact with mentally ill patients, whose state requires immediate emergency medical care provided by Emergency Medical Service. The additional aim of this bachelor thesis was to monitor the potential risks of providing emergency medical care to patients with mental illnesses. The result of our research was to answer the set research questions. The answer to question VO 1 was that there is a set of procedures used in the contact with mentally ill patients, but we cannot use them to all possible states. The answer to VO 2 was similar to VO 1, operators in medical operation center use certain procedures, but it is up to their immediate decision how they deal with the receiving call. The answer to VO 3 was that the risk for paramedic in the work with mentally ill patient is potential emergence of aggression. Another risk is the communication itself. Paramedics have to know their possibilities in dealing with this situation and they have to be aware of their legal boundaries too.

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2 DUPAL, Jan
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