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Quality Management Methods in Construction company
Bykov, Sergey ; Velinov, Emil (advisor) ; Denisov, Igor (referee)
The aim of the work is quality management research in LLC StroyCapital. Research methods: analysis of theoretical sources on the problems of quality management, analysis of normative documents in the field of quality management, analysis of the organization's documents regulating quality management, analysis of business processes related to quality management, analysis of economic indicators. Research procedures. The analysis of objects and subjects of quality management in the organization made it possible to identify the units responsible for managing each of the quality management objects in the company. The analysis of the company's documents in the field of quality management made it possible to compare them with regulatory requirements, assess compliance with the business features of the organization. Analysis of the main business processes related to quality management made it possible to identify limitations in control points related to quality management. The analysis of economic indicators made it possible to conduct an economic assessment of the quality management problems in the company. The construction of the Ishikawa Diagram allowed to establish a causal relationship in the emergence of quality management problems, to draw a conclusion about the cause of quality management problems related to the qualifications of workers. Conclusions. The problem of quality management in the company is connected with insufficient qualification of workers. To solve it, it is necessary to improve the skills of workers.
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