|
|
Patients Satisfaction with the Services of General Practitioners for Adults.
BUREŠOVÁ, Adriana
Patient satisfaction with the services provided is extensive and actual topic. The goal of this thesis is to find out patient satisfaction with the services of general practitioners for adults in České Budějovice, Trhové Sviny a Borovany. The patient satisfaction is evaluated primarily in connection with the satisfaction of their needs during illness. The thesis is divided into theoretical and practical parts. The theoretical part consists of seven chapters. The first chapter is an introduction to the medical practice and deals with the concept of quality of health care. The sixth chapter examines satisfaction and its impact on the assessment of the quality of services by patients. The last, seventh chapter focous on the relationship of health workers and patients. The practical part deals with the research, which was conducted using quantitative research strategies, methods and questioning survey techniques. Questionnaire that we created for assessing patient satisfaction includes fourteen questions. This part sets out the objective, hypotheses, methodology, results of research, discussion and conclusion. This thesis has two hypotheses. H1: Doctors who have office hours in the afternoon are better at assessment than those who have office hours only in the morning. H2: Patients from smaller towns will be satisfied with the services of general practitioners more than patients from large cities. The research sample consisted of 453 respondents. The data were processed using Microsoft Office Excel 2010 and then were processed into graphs or tables. Hypotheses were tested using the homogeneity test, the Pivot Table. The results of this thesis can serve as an extension of the information for general practitioners for adults on the current topic.
|
|
|
The Burnout Syndrom in Police Work - Symptoms and the Ways to Overcome.
BUREŠOVÁ, Adriana
Main topic of this research is problematics of burnout syndrome in police work. Burnout syndrome can affect almost anyone doing repetitive work for long periods of time. The problematic is touching a wide array of careers, especially those, which goal is helping others. Police officer is one of those jobs. Officers in danger of burnout syndrome are those, who are regularly in contact with citizens, not only when they are actively protecting and helping, but also in action like arrests, car accidents or various investigations. Question is, how much do they acknowledge their issues and whether they are willing to talk about them. Goal of this research is to clarify whether police officers are able to recognize beginnings of burnout syndrome, figure out which parts of their work activities are most stressful, to what extend are they in danger and whether they are able to search professional assistance. From which forms the professional help of the police forces consists of and how effective is during their service. Example group consisted of officers from České Budějovice and Zvíkovské Podhradí district departments. And police psychologist. Method used was qualitative research strategy, questioning. Data collection was done using semi-structured and unstructured dialogue and questionnaire Burnout Measure technique. The research resulted in very interesting conclusion, policemen have negative attitude towards professional help in fighting the burnout syndrome. They refuse assistance of police psychologist. Only supports for them are their family and friends. And the most burdensome working area for the policemen is administration.
|
guest ::
RSS feed.