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Quality of public administration in Czech Republic
 BOROVKOVÁ, Sindy
The bachelor thesis focuses on the evaluation of the quality of public administration from the perspective of the citizen. In the first part, the basic concepts related to public administration are defined and the histo-ry of public administration from the establishment of the Czechoslovak state to the present is presented. Next, the existing methods used by state institutions to evaluate public administration are presented. In the second part of the thesis, the data from a questionnaire survey, which was conducted to determine the opinions of citizens on the quality of public administration, are evaluated and graphically processed. Alt-hough the data obtained did not provide us with a completely clear result, the final assessment of the citi-zens was classified as positive. Based on the results obtained, hypotheses were also evaluated to identify areas of public administration that need to change. At the end of the second part, necessary changes are suggested that could help improve the quality of public administration in the needed areas.
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See also: similar author names
2 BOROVKOVÁ, Sylvie
2 Borovková, Sylvie
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