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National Repository of Grey Literature

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Logistics management of complaints in the distribution channel Vopatřilová, Lenka ; Melechovský, Jan (advisor) ; Šrajbr, Jan (referee) In the theroetical part is this bacelor thesis focused on reverse logistics and customer servis. In the operative part it displays the process of solving logistic claims in Fujistu Siemens Computer s.r.o. and it proposes recommendations which would help to make this process more effective. Detailed record

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