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How to provide the satisfaction of patients` needs in a multicultural taking care from the nurses` point of view
 ŠEBKOVÁ, Dana
Abstract The subject of research in this bachelor´ s thesis is to ascertain how the patients´ needs satisfaction is ensured in a multicultural nursing in view of nurses qualified in general nursing. The research was carried out in the hospital in Blansko by means of a questionnaire to be filled in willingly and anonymously. People of different nationalities, cultures, habits, and mentality have been coming to this country. Some of them come to work here and they want to build up a home, others come to spend their vacation only, to visit their relatives and friends, or they come to study. Each of them has different needs; they take care of their health in a different way; and they also perceive disease differently. A great bilateral problem is the language barrier and the communication closely related. The objective of the thesis was to find out what the greatest problem was in satisfying the foreigners´ needs in the hospital in Blansko; which of the foreigners were most frequently treated patients; and whether they had specific needs. The assumed hypotheses were determined as follows: 1. the greatest problem in satisfying the foreigners´ needs in the hospital in Blansko is the language barrier. 2. the most frequently treated foreigners in the hospital in Blansko are the Mongolians who have no specific needs. The nurses qualified in general nursing were provided with 140 questionnaires; thereof 115 were returned; 101 questionnaires were filled in correctly, and these were used for this quantitative research. Through the research investigation it was ascertained that the supposed hypothesis No. 1 was confirmed to state that the greatest problem in satisfying the foreigners´ needs in the hospital in Blansko was the language barrier and the associated communication (graphs 20 and 24). The assumed hypothesis No. 2 was confirmed; 26% of the respondent nurses replied that the most frequently treated foreigners in the hospital in Blansko were the Mongolians who had no specific needs (graphs 7 and 16). The investigation led to the ascertainment that the care of a foreigner is more demanding than that of a Czech patient especially due to the language barrier on both sides (graph 13). The foreigners´ satisfaction is not monitored in 56% (graph 17). The general results of the research show that the care of the foreigners in this country is at a standard level, while the language barrier remains the only and principal problem.
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1 Šebková, Daniela
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