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Satisfaction of users of social services in Home for the elderly in Netolice.
DUŠKOVÁ, Markéta
The aim of the work was to examine satisfaction of the users of social services in the Pohoda Retirement Home in Netolice. The theoretical part outlines the terms related to the problems of aging, to the process of adaptation to the changes related to aging and the possibilities of active free time spending in retirement homes. The practical part is focused on the programme offered in Pohoda Retirement Home in Netolice and on client satisfaction with the services offered. A qualitative research was chosen to serve this aim, where semi-structured interviews with the Home clients and social workers were conducted. A content analysis of a document and monitoring were further research methods applied. The Home offers its clients a wide range of various free-time activities, among others handcraft, groups, singing, dancing, memory training and individual visits. It depends on the clients themselves which of the activities they are able to pursue with regard to their health condition. I concentrated on a deeper insight into the problems of fee time activities in my research, as the published records of interviews from the visited facility show. Upon interviews with 8 clients of the Home I tried to probe more deeply into their choice of the individual activities. The factors affecting the choice of the individual activities are based on deeper problems based on the character, enjoyment and personality of the clients themselves. I am convinced that the research results might help the Home management in further development and improvement of the services offered to clients, and thus it may contribute to higher client satisfaction. * translation taken from literature
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