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Incident Management Model in the Dialog Interface E-commerce
Šimčík, Vlastimil ; Krutílek, Petr (referee) ; Dvořák, Jiří (advisor)
This essay deal with implementation of the Incident management as one of the possible means to minimize risks and losses arising from failures in the organization’s infrastructure and inaccessibility of their "business-critical" applications. It focuses primarily on the organization focused on electronic commerce.

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