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The issues of communication of pediatric nurses with the parents of the patients coming from the certain ethnic groups
TROJANOVÁ, Veronika
The aim of this thesis was to find out barriers which occur during the communication of pediatric nurses with the parents of patients belonging to the other ethnic groups and how they deal with these problems. More specifically, it was ethnic Vietnamese, Romany and Ukrainian. The theoretical part deals with the concepts belonging to multicultural nursing, general principles of communication and its forms. It also described three ethnic groups living in the territory of the Czech Republic, together with the characteristics of their specifics in the field of culture, health and communication. The research part of the thesis was divided into three phases. The first phase consisted of interviews with nurses in GP surgery for children and adolescents and nurses working at the peditric department, as well as additional interviews with parents of child patients belonging to another ethnic group which recorded view at the communication from their side. The second phase of the research was concerned with observing the communication of nurses with representatives of ethnic groups in practice. There were three observations in three different GP surgeries for children and adolescents. During this part of the research, there were identified deficiencies that occur in communication. The third stage of the research was built on the basis of these findings. Its aim was to give child nurses recommendations that can make their communication more effective in practice. In conclusion, the nurses were acquainted with the information brochure, which contains information on how to communicate with foreigners. The research has shown that the greatest problem in communication with representatives of other ethnic groups is, according to pediatric nurses, the lack of knowledge of foreign languages, as well as the lack of knowledge about the cultural and communication specificities of the representatives of the Vietnamese, Romany and Ukrainian ethnic groups. It was also found that nurses are very interested in information on multicultural nursing.
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