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National Repository of Grey Literature 1 records found  Search took 0.01 seconds. 
Interpersonal relationships and their projections into the quality of nursing care provision in intensive care units
 FÜRST, Zdeněk
This thesis deals with interpersonal relationships and their projection into the quality of the provision of nursing care at intensive care units. 3 goals were set for this purpose and 8 hypotheses were subsequently defined and statistically analysed. The above-mentioned goals were achieved by the means of a quantitative research in which the technique of non-standardized questionnaires was applied (valid questionnaires returned: 56.5%). The research sample consisted of 173 intentionally selected respondents from among non-doctoral healthcare workers. The research has shown that positive interpersonal relationships prevail at intensive care units (61.3%). 87.3% of the respondents met their colleagues outside of working hours. Interpersonal troubles occurred among 44.5% of respondents, while interpersonal conflicts were noted among 59.5% of respondents. The occurrence of bullying was noted among 26.6% of respondents. Respondents mostly faced arguing and aggressiveness (22.1%) within the performance of their duties. They also faced offence and humiliation (18.2 %) and slandering (18.2%). The quality of nursing care was defined on the basis of the opinions of the respondents and their ability to cooperate. The proportion of the occurrence of good-quality and poor-quality nursing care does not differ (p = 0.323). The fact that the quality of the nursing care with positive and negative relationships differs (p < 0,001) was a significant finding; negative relationships reduce the quality of nursing care. We consider the issue this research deals with to be topical. The thesis presents an insight into the problems in question and can serve as a basis for further projects. The thesis also points out the importance of the regulation of interpersonal relationships at intensive care units on the basis of empiric data, and urges that interventions positively affecting these relationships be implemented as they can have a desirable impact on the quality of nursing care.
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