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Configuration Management in organization which provides IT services
 Lapotka, Dzianis ; Bruckner, Tomáš (advisor) ; Šebesta, Michal (referee)
This thesis deals with Configuration Management, one of the most important process from ITIL framework. The main purpose of the thesis is not only to describe Configuration Management, but also to identify ITIL and its importance within IT service management. Those goals are reached in the first part of the thesis. The second part contains analysis of Configuration Management process in organization which aims to provide IT services. After the analysis the main components of the process are compared to ITIL best practices. The purpose of the analysis is to provide an example of how can Configuration Management be run in a large organization and also to identify possible weaknesses within the process. In order to eliminate these weaknesses in the second part of the thesis author propose ways to optimize Configuration Management process.
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