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National Repository of Grey Literature 2 records found  Search took 0.01 seconds. 
Creation of the System for Management and Evaluation of Employee in Customer's Support Center
 Kiss, Jan ; Radilová, Jindra (referee) ; Koleňák, Jiří (advisor)
The diploma thesis deals with question of evaluation and with evaluation connected managing, of employees in Customer's Support Center. The opening part of this work is devoted to theoretical source materials connected to human resource management and dealing mainly with evaluation and management of employee’s performance. The analytical part of the work describes and rates the current system of evaluation and management of employee in a described work team. The aim of the analytical part is to find and identify shortcomings of the current system in force. The final part is devoted to author's proposed solutions. The output is a set of recommendations and solutions on how to relieve the shortages identified by the analytical part.
Detailed record
Creation of the System for Management and Evaluation of Employee in Customer's Support Center
 Kiss, Jan ; Radilová, Jindra (referee) ; Koleňák, Jiří (advisor)
The diploma thesis deals with question of evaluation and with evaluation connected managing, of employees in Customer's Support Center. The opening part of this work is devoted to theoretical source materials connected to human resource management and dealing mainly with evaluation and management of employee’s performance. The analytical part of the work describes and rates the current system of evaluation and management of employee in a described work team. The aim of the analytical part is to find and identify shortcomings of the current system in force. The final part is devoted to author's proposed solutions. The output is a set of recommendations and solutions on how to relieve the shortages identified by the analytical part.
Detailed record

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