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National Repository of Grey Literature 1 records found  Search took 0.01 seconds. 
Analasis of implementation of Customer-Self Repair project in Hewlett-Packard
 Klement, Petr ; Hrůzová, Helena (advisor) ; Nešpor, Pavel (referee)
The aim of this diploma paper is to analyze the Customer Self-Repair project in Hewlett-Packard especially from costs and savings point of view that can be expected after the implementation of procedural changes that had to be made in the course of the project, while also indicate where mistakes were made from the perspective of project management and make suggestions on possible improvements in the future. The theoretical and methodological part is summed up a general theory concerning the problems of project management. The third chapter focuses on the practices of project management in the company, the definition stage the project should undergo and the criteria that should meet in order to pass the approval process. In the analysis of the project itself is captured the service model for the repairs of personal computers in the Europe, Middle East and Africa region. Than identification of error and procedural complications that occurred during the project. . At the end of this chapter is an analysis of actual savings and costs that can be realistically expected in the closing phase of the project. The last chapter contains a summary and suggestions for management of future projects in the company.
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