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The process of formation of specific quality standard of social services in sphere of telephonic crisis intervention
 Urbánková, Michaela ; Vodáčková, Daniela (advisor) ; Holý, Jiří (referee)
Diploma thesis is focused on the sphere of specific standards and process applied on their creation. Concretely, it is aimed at the branch of telephonic crisis intervention. Specific standards of social services quality are part of the quality control tool that can be used in social services sphere. Contrarily to other tools, specific standards are created, requested and controlled by the leading organization of individual social services providers - in Czech environment it is called association. The thesis introduces standards in context of other quality control tools. Mainly, standards are distinguished from statutory ones. Regarding diploma thesis direction, telephonic crisis intervention is proposed to the reader. The aim of diploma thesis is to describe and conclude each available information about specific standards and to create a working paper that will be at the disposal of "Česká asociace pracovníků linek důvěry" as a background for specific quality standards creation. Partial aims are answers to following questions: How should creation of specific standards look in CAPLD? In which form should the standards be prepared? How should the process of standards creation look on individual help lines? How to define output for particular help lines? Who will be responsible for inspections of quality...
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