|
|
Satisfaction with the Services Provided in Nursing Homes
BOUČKOVÁ, Lucie
The bachelor thesis focuses on satisfaction with services provided in homes for the elderly in the Příbram district. The aim of the bachelor thesis was to find out how satisfied users are with the services provided in homes for the elderly in the Příbram district. The bachelor thesis is divided into theoretical and practical parts. The theoretical part describes the concepts related to the title of this bachelor thesis - old age, ageing and the associated ageism, aspects of ageing or ageing population, senior and communication with him/her, needs of seniors or the definition of satisfaction. Last but not least, the topics of social care for the elderly, the social worker, social services for the elderly and finally I have described the actual service of the home for the elderly. In the practical part, I set one main research question, which was "How satisfied are the users of the retirement home with the services provided?", and to this six sub-questions were set. For data collection, qualitative research and interview method, semi-structured interview technique was chosen. The size of the research population was not precisely determined in advance, the questioning was conducted to theoretical saturation - only two criteria were given, namely that they must be users of one of the homes for the elderly in the district of Příbram and they must be able to communicate and understand the questions. The informants with whom the research was conducted were 16 in total. The aim of the Bachelor's thesis was fulfilled and it was found that all users of homes for the elderly in Příbram district are satisfied with the services provided. The results of the bachelor thesis can serve as feedback for the homes for the elderly where the research was carried out and as a stimulus for possible improvement of services in order to contribute to the increase of user satisfaction. Furthermore, it can help those interested in this residential service in their decision making process.
|
guest ::
