Original title: Uplatnění věrnostních programů ve strategii společnosti
Translated title: The Utilization of Loyalty Programmes in a Company Strategy
Authors: Bógyiová, Csilla ; Šimberová, Iveta (referee) ; Chalupský, Vladimír (advisor)
Document type: Master’s theses
Year: 2021
Language: slo
Publisher: Vysoké učení technické v Brně. Fakulta podnikatelská
Abstract: [slo] [eng]
Diplomová práca sa zaoberá analýzou vybranej spoločnosti Notino, s.r.o. Spoločnosť je maloobchodná firma predávajúca parfumy a kozmetiku v Európe. V analytickej časti je pomocou analytických nástrojov odhalená stratégia firmy, jej konkurenti a vernostné programy konkurentov. Na základe teoretickej a analytickej časti je v návrhovej časti práce vypracovaný vernostný program pre firmu s porovnaním nákladov a prínosov programu pre firmu. Sú zhrnuté riziká spojené so zavedením vernostného programu a návrhy ako znížiť ich dopad. The diploma thesis deals with the analysis of a selected company Notino, s.r.o. which is a retail company selling perfumes and cosmetics in Europe. The analytical part analyzes in detail the company, its competitors and loyalty programs of competitors. Based on the theoretical and analytical part, a loyalty program is developed for the company with a comparison of costs and benefits of the program for the company. Also, the risks associated with the introduction of a loyalty program and suggestions on how to reduce their impact are summarized.
Keywords: customer loyalty; loyalty program; marketing; marketing mix

Institution: Brno University of Technology (web)
Document availability information: Fulltext is available in the Brno University of Technology Digital Library.
Original record: http://hdl.handle.net/11012/197561

Permalink: http://www.nusl.cz/ntk/nusl-442981


The record appears in these collections:
Universities and colleges > Public universities > Brno University of Technology
Academic theses (ETDs) > Master’s theses