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Original title:
Spokojenost zákazníka
Authors:
Lukšík, Martin
;
Zamazalová, Marcela
(advisor) ;
Vávra, Oldřich
(referee)
Document type:
Master’s theses
Year:
2007
Language:
cze
Publisher:
Vysoká škola ekonomická v Praze
Abstract:
Spokojenost zákazníka, zákaznická loajalita, CSI
Keywords:
očekávání zákazníka
;
spokojenost zákazníka
;
Total Quality Management
Institution:
University of Economics, Prague (
web
)
Document availability information:
Available in the digital repository of the University of Economics, Prague.
Original record:
http://www.vse.cz/vskp/eid/4092
Permalink:
http://www.nusl.cz/ntk/nusl-2256
The record appears in these collections:
Universities and colleges
>
Public universities
>
University of Economics, Prague
Academic theses (ETDs)
>
Master’s theses
Record created 2011-07-01, last modified 2022-03-03
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