National Repository of Grey Literature 92 records found  1 - 10nextend  jump to record: Search took 0.01 seconds. 
Beyond Academic Support: using a CRM System to Enhance the Value of Academic Services and Improve Internal Training
Chodounská, Alena ; Ryzhkov, Alexey
This case study from National Library of Technology in Prague describes the use of customer relation management (CRM) software by the User Support Team in order to keep a record of provided academic support services provided and—most importantly—to ensure continuous improvement and appropriate analysis of these services. The CRM system helps to identify gaps in student support services, and inspires the development of new services. It is also used to enhance peer-to-peer personal knowledge exchange within the team. Last but not least, the essence and value of our support has been “materialized” in the form of the CRM system and can be easily communicated with our stakeholders.
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XX. Meeting of the National Commission for Services of the Slovak Republic
Procházková, Petra ; Chodounská, Alena ; Skenderija, Sasha
Participation in the 20th Annual Meeting of the National Commission for Services aiming at cooperation between Slovak libraries and sharing examples of good practice in providing services and accessing electronic information resources. The NTL experience was also presented in the event. The benefit of the event was also the opportunity to exchange experiences and to discuss the current problems with colleagues from the Slovak Republic.
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XXI. Meeting of the National Commission for Services of the Slovak Republic
Procházková, Petra ; Chodounská, Alena ; Martinová, Olga ; Tassanyi, Pavlína
Cestovní zpráva popisuje účast na 21. výročním jednání Národnej komisie pre služby, jejímž cílem je spolupráce mezi slovenskými knihovnami a sdílení příkladů dobré praxe při poskytování služeb a zpřístupňování elektronických informačních zdrojů. V rámci akce byly prezentovány také zkušenosti NTK.
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The 8th Qualitative and Quantitative Methods in Libraries: International Conference (QQML 2016)
Tvrdá, Pavlína
Pavlína Tvrdá aktivně prezentovala výsledky testování služeb metodou Mystery Shoppingu v příspěvku připraveném společně s Alenou Pavelovou a Janou Orlovou: "Reimagining academic library user experience: Using mystery shopping to inform service decisionmaking at the Czech National Library of Technology."
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IFLA WLIC 2017 Wrocław: A Report from the Conference
Chodounská, Alena ; Krueger, Stephanie ; Minaříková, Pavla ; Skenderija, Sasha ; Stehlík, Martin
The purpose of the business trip was to attend and actively contribute to IFLA World Library and Information Congress 2017 in Wrocław, Poland.
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Business from 38th Annual IATUL Conference Bozen 2017
Krueger, Stephanie ; Chodounská, Alena
IATUL’s 2017 theme was Embedding Libraries – Service and Development in Context. Over 120 attendees from many countries worldwide attended this year’s conference. Dr. Krueger presented a paper entitled Letting Traditional Boundaries Blur: A Case Study in Co-Developing STEM “Excellence” Courses and moderated a session on Thursday at the request of conference organizers. Speakers at the moderated session were from the Technical University of Munich and the German National Library of Science and Technology in Hannover.
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