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Evaluation of Communication with Foreign Customers of TEMPISH Ltd. with Possible Improvement Proposals
Kráčmarová, Hana ; Plutz, Jan (referee) ; Černohorská, Lenka (advisor)
The subject of this master’s thesis is communication with foreign customers in the company TEMPISH Ltd. The thesis is divided into two parts connected to each other and complements each other. It is the theoretical basis and its subsequent practical use. The theoretical part is focused on clarifying the concepts of communication, customer and their forms. In the practical part of the thesis communication with customers in the company TEMPISH Ltd. is characterized. This part also covers analysis of survey results. Based on the findings proposals to improve the current state of communication, especially with foreign customers, are described.
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Proposal for Intercompany Communication Change in a Multinational Company Operating in IT Services
Zbořilová, Hana ; Peřinková, Jana (referee) ; Konečná, Zdeňka (advisor)
Diplomová práce se zabývá návrhem změny vnitropodnikové komunikace ve vybrané mezinárodní společnosti působící v oblasti IT služeb. Předmětem výzkumu v analytické části je zmapování vztahů místních zaměstnanců k jejich vedoucím a kolegům pocházejících z odlišných národních kultur. Dále je pak zkoumán vliv kulturních odlišností na aplikovaný způsob řízení a komunikaci v rámci mezinárodního týmu. Na základě výsledků výzkumu provedeného mezi zaměstnanci společnosti formou dotazníkového šetření jsou v návrhové části společnosti doporučena opatření vedoucí k zefektivnění komunikace v rámci společnosti a zefektivnění spolupráce v rámci multikulturního týmu.
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Specifics of Leading of Intercultural IT Company in Brno
Špok, Václav ; Závišová, Barbara (referee) ; Rašticová, Martina (advisor)
The World is becoming global and also the companies. They are expanding their business outside the current location. This trend brings new challenges to the top management and to line managers to be able lead not just people with same culture, but also lead and cooperate with reportees from different cultures. Leaders need to be able to lead teams consisted from people of various gender, religion, age, sexual orientation or color. Managers need to be aware of those specifics in order to use full potential of whole team. The aim of this diploma thesis is to analyze those specifics of leading of intercultural IT company based on semi-structured interviews with expats, free associations, analysis of company documents and guided discussion and design methods and recommendations to be able to lead intercultural teams more effectively, mainly in IT field.
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French cultural standards
Dostálová, Eva ; Khelerová, Vladimíra (advisor) ; Vojtíšek, Zdeněk (referee)
Research of intercultural communication and management phenomena has been rising since 1950s. At that time the researchers acknowledged the importance of the role of culture in international relations. Purpose of this diploma thesis is to unhide culturally influenced perception and behavior of French in application to business. Basic characteristics of French culture were identified based on study of researches of recognized researchers in this field i.e. Geert Hofstede and Fons Trompenaars. Further characteristics of the culture were examined in the sample of 12 interviewees using quantitative research methods. They were willing to dedicate their time and share personal working experience in relation with French whether in France or in direct working relation in Czechia. Barriers of communication between both cultures were confirmed by the research as existing and therefor the study of cultural differences was justified. The results of the research are presented in form of recommendations for Czechs and sum up the established phenomena.
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Intercultural communication in business
Nguyen, Hoai Thuong ; Svobodová, Ivana (advisor) ; Quang Tuan, Tran (referee)
The bachelor thesis Intercultural communication in business discusses mutual interaction between the Czechs and the Vietnamese in the Czech Republic. The aim of this study is to identify obstacles of mutual interaction of Czechs and Vietnamese, whether there is a communication barrier between them due to cultural differences and, if so, identify them and suggest possible solutions to eliminate problems. The theoretical part is focused on communication, culture, and comparison of the selected countries using Hofstede's 6D model. A crucial part is a survey, which focuses on how mentioned countries perceive one another. On the basis of the results of this survey appropriate recommendations are proposed so as to improve the interaction between studied ethnics.
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Czech-Indian and Indian-Czech cultural standards in the workplace
Kubiszová, Daniela ; Křečková Kroupová, Zuzana (advisor) ; Beneš, Martin (referee)
Nowadays, most of the countries in the world are getting more and more dependent on each other, both politically and economically. Along with that, cultural clash comes inevitably influencing are private lives and working environment. Multinational companies get the opportunity of using the potential of diverse cultural environment which is challenging the managers, and other employees, to increase their competencies. The goal of this thesis is to identify the Indian cultural standards from the Czech point of view and the Czech ones from the Indian point of view. The theory of the thesis is based on cultural models by Geert Hofstede and Fons Trompenaars. The cultural standards are being identified by using the method of critical incidents where the selected respondents are being interviewed. The thesis analyses at which aspects the two examined cultures differ the most and how it influences the working environment and performance. The research results are compared to other theoretical models and the thesis provides recommendations on how to work with the identified standards in order to make the Indian-Czech cooperation as efficient as possible.
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