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Customer Satisfaction Analysis and Proposal for its Improvement
Machová, Petra ; Zemanová, Věra (referee) ; Chlebovský, Vít (advisor)
The goal of this diploma thesis is to analyze customer´s satisfaction of cleaning company ČISTĚ CZ s.r.o. The theoretical part is focused to customer, marketing research and questionnaire as a tool for gathering information. The practical part is processed and analyzed the results obtained from the questionnaire, proposals to raise the level of customer satisfaction and quality of services provided.
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Concept of Organizational Culture Change by means of Teambuilding
Machová, Petra ; Zemanová, Věra (referee) ; Konečná, Zdeňka (advisor)
The purpose of this bachelor thesis is the analysis of organizational culture and improving of work motivation by teambuilding activities. The first part is theoretical. It defines and describes features associated with the organizational culture and teambuilding activities. The practical part is based on found information and proposes possible solution leading to makes motivation employees of graphic division in company Cenega Czech, s. r. o. more effective.
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Health operations center of central bohemia. The system of work, specifications, and it's intensity for a nurse operator
Fišerová, Klára ; Zemanová, Věra (advisor) ; Mašek, Jiří (referee) ; Klicperová, Zuzana (referee)
Author: Fišerová Klára DiS Department: Institute of social medicine Charles University in Prague Faculty of medicine in Hradec Králové. Department ofnursing. Title of thesis: Health Operations Center. The system of work, specifications, and It's intensity for a nurse operator. Consultant: Mgr. Věra Zemanová Number of pages: 107 Number of appendices: 10 Number of literature items used: 10 Session: 2009 Key words: Medical operations center, emergency medical servises, medical operator, psychologically difficult, stress, communnication, emergency call, emergency line, integrated rescue system. This bachelor's thesis presents medical operations center in the emergency medical service in Central Bohemia. Its specifics and considerable sense for rescue service as a whole. Furthermore, to illustrate the proffesion of medical operators and to demonstrate their work with its various elemental operations. This bachleor's thesis also wants to analyse the psychological demands of this occupation. The key part of this bachleor's thesis is to study the heftiness of the medical operator's proffesion. The goal is to locate the psychologically difficult situations of this occupation and set the most difficult ones according to medical operators in medical operations center. The experimental group includes almost...
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Concept of Organizational Culture Change by means of Teambuilding
Machová, Petra ; Zemanová, Věra (referee) ; Konečná, Zdeňka (advisor)
The purpose of this bachelor thesis is the analysis of organizational culture and improving of work motivation by teambuilding activities. The first part is theoretical. It defines and describes features associated with the organizational culture and teambuilding activities. The practical part is based on found information and proposes possible solution leading to makes motivation employees of graphic division in company Cenega Czech, s. r. o. more effective.
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Customer Satisfaction Analysis and Proposal for its Improvement
Machová, Petra ; Zemanová, Věra (referee) ; Chlebovský, Vít (advisor)
The goal of this diploma thesis is to analyze customer´s satisfaction of cleaning company ČISTĚ CZ s.r.o. The theoretical part is focused to customer, marketing research and questionnaire as a tool for gathering information. The practical part is processed and analyzed the results obtained from the questionnaire, proposals to raise the level of customer satisfaction and quality of services provided.
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Prediction of vegetation succession in a sand-pit: A basis for restoration.
ZEMANOVÁ, Věra
Supporting spontaneous successional processes represents a progressive approach to restoration of sites disturbed by mining activities in various European countries. The ecological restoration led to a higher landscape mosaic compared with traditional reclamation methods. The minimum intervention strategy is especially effective in the case of favourable site conditions, and if the site is surrounded by (semi-)natural vegetation. Diverse vegetation is able to establish in a reasonable time of approximately 25 years. Therefore, the spontaneous succession should be considered as a regular rehabilitation method in a post-mining landscape and incorporated into practical restoration projects.
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