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The Motivation of Customer Services Employees
Trnka, Michal ; Hájek, David (referee) ; Konečný, Štěpán (advisor)
This thesis aims to increase the quality of telephone operators work and messenger network of the Mediaservis company, which competes to Czech Post and provides customer service outsourcing. The theoretical part of thesis is aimed to work motivation, wage-payment systems and employee benefits. The theory is applied in the second part of thesis, which brings suggestions to improve actual motivation system. Solutions are based on company and employee research.
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Comparison dietary compliance policy in DM patients in hospital and at homecare
Trnka, Michal ; Ratajová, Alena (advisor) ; Hobzová, Kateřina (referee)
Author: Trnka Michal Institution: Univerzita Karlova v Praze, 1. lékařská fakulta Title: The differences in keeping the diet principles between patients with DM in hospitals and home environments Tutor: Mgr. Alena Ratajová Number of pages: 53 Number of supplements: 2 Year: 2016 Key words: Diabetes mellitus, complications, therapy, diet, education, life quality This thesis examines the ability to keep the basic rules and diabetic diet recommendations. The goal of this work is to find out the differences in keeping the diabetic diets and possible risk of complications, especially for diabetics with DM 2T, even though the intervention of the medical staff - doctors and nurses. The thesis is divided in two parts - theoretical and research. Theoretical part describes the following terms: definition and history of diabetes, stats and prevalence of illness in CR, basic distribution and complications. Therapy - the diabetes type division in combination with patient's weight. Pharmacotherapy and physical activity as integral part of complete treatment. Following the diabetic diet for the time of treatment, where exact doses and food distribution are parts of the medical therapy, is the main part of the research. The thesis also examines the home environment, where the patient chooses groceries and defines...
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Constitutional development and the political system of Czechoslovakia after February 1948
Trnka, Michal ; Kocian, Jiří (advisor) ; Polášek, Martin (referee)
This work focuses on constitutional and political development in Czechoslovakia after the coup d'état in February 1948 that performed the Communist Party to gain absolute power. The author examines the nature of the political system immediately after the coup, and the differences between constitutional law and contemporary reality. The author assumes that some establishment not only the constitution but also other laws was just a front for illegal consolidation of a totalitarian regime. First, the work focuses to the period before February 1948, and the aspects that led to the coup, as well as the development of a new constitution, which were not completed before the coup. Second, the February events itself are analyzed with an emphasis on the extent to which took place in accordance with the constitutional order. The period after 1948, when there were illegal consolidation of power by the Communist Party, political purges and radical transformation of society, is analyzed in the following chapters. The author concludes that the future direction of Czechoslovakia was decided soon after the 1945 communist infiltration of the security forces. They also played an important role in the coup itself. While the Communist Party argued that the act of resignation of ministers and complement government was...
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The Motivation of Customer Services Employees
Trnka, Michal ; Hájek, David (referee) ; Konečný, Štěpán (advisor)
This thesis aims to increase the quality of telephone operators work and messenger network of the Mediaservis company, which competes to Czech Post and provides customer service outsourcing. The theoretical part of thesis is aimed to work motivation, wage-payment systems and employee benefits. The theory is applied in the second part of thesis, which brings suggestions to improve actual motivation system. Solutions are based on company and employee research.
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Comparison of accounting and tax depreciation of fixed assets
Staněk, Petr ; Trnka, Michal (advisor) ; Roubíčková, Jaroslava (referee)
Bachelor thesis is focused on accounting and tax depreciation of fixed assets, both in terms of the current czech legislation, as well as the methodology for their calculation. The first part deals with the complete theoretical knowledge necessary for the correct identification of fixed assets and the subsequent calculation of the accounting and tax depreciation. On the general practical example, which is contained in the second and third part shows the procedure for depreciation methodology.
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Differences in tax records and accounting of individual entrepreneur
Solyanik, Yulia ; Trnka, Michal (advisor) ; Pelák, Jiří (referee)
Bachelor thesis is focused on the two most common ways of evidence of economic activity for individual entrepreneurs, double-entry bookkeeping and tax records. The aim of the thesis is to compare these methods of evidence, determine how each are different and define the criteria by which nascent entrepreneurs should decide when choosing the most suitable way of evidence for their business. The first part is devoted to possibilities of individual entrepreneurs in the Czech Republic and the wals of evidence in their business. In the next chapter, accounting and tax records are compared with one another in terms of content, legislation, forms of registration of the individual components of assets and liabilities. The end of chapter compares the obligations associated with the end of the reporting period. The last chapter deals with the transition from tax records to accounting. Summary example illustrates the practical application of tax records and accounting and is used to compare the impact of both records on the tax base.
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The quality of toys in the context of brand: Safe and quality toy and Safe toys.
TRNKA, Michal
The thesis is focused on the analysis of quality of toys on the Czech market in context of quality toy brands Safe and Secure toys. Both of these brands are part of the Czech Quality Programme and are solely intended for the assortment of toys. In the first part are defined the basic concepts and procedures relating to theissues tracked to ensure closer acquaintance with the subject. The analytical part based on the results of a survey involving the manufacturers toys (holders of quality labels and other manufacturers), toy retailers, consumers and ČOI Supervisor, supervising toys and childcare products. The final section confirm or reject the hypothesis, evaluated the quality of toys on the Czech market and outlined proposals for solutions with respect to the data obtained in the analytical part.
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