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National Repository of Grey Literature 2 records found  Search took 0.01 seconds. 
Process optimization of providing subsidies for social services
 Semerád, Ondřej ; Oškrdal, Václav (advisor) ; Matuštík, Ondřej (referee)
The work focuses on the application of process management in government through the mapping of process of providing subsidies for social services and optimization of this process. For this purpose the first part explains the terms of process management, process and process modeling that are for better follow-up with real practices put into the context of quality management, which is officially adopted by the public administration. This is the subject of the second part, which connects terms defined at the beginning with the real experience, thereby facilitating the adoption of theoretical approaches as realistically feasible and "nonlaboratory". The last part deals with analysis of the attained data and the actual modeling of process and proposals for its optimization.
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Utilization of Czech POINT by Czech residents
 Semerád, Ondřej ; Toman, Prokop (advisor) ; Kubíček, Jovan (referee)
Purpose of this work is to evaluate implementation of contact places of public administration, so called Czech POINTs, and effects of their working on citizens of Czech Republic. This work begins by description and explanation of term e-government and its position in world. The work continues by localization of Czech POINT within czech e-government a description of offered services. Last part of this work is dedicated to comparison of difficulty and costs of services offered by Czech POINT. It compares methods of arranging agendas by using contact places of public administration and without them. The end of the work assess effects of Czech POINT by eyes of citizen.
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