|
|
Šetření pojistných událostí a detekce pojistných podvodů
Marková, Marcela
Thesis on Investigation of insurance claims and insurance fraud detection is focused on the study of the issues and work team members for investigation of insurance fraud. Analyzes happening insured event and highlights the motives of deception. The introduction is devoted to the history of the insurance industry and the first awareness of insurance fraud. Also familiar with the terminology and legislation in the field of insurance and materials for work worker claims handling and special teams for investigation of insurance fraud. I will focus on the work itself liquidation worker, and workers analytical, methodical and special teams for the detection and investigation of insurance fraud. The focus is primarily on the investigation and analysis happening incident. The work also pointing out how easy it is to be involved in insurance fraud, what was the motive, intent and rea-son for the creation of insurance fraud. A practical example is the introduction of a real case of insurance fraud and data collection for the possibility of ongoing investigations. At the conclusion of my thesis, on the basis of the evaluation men-tion practical recommendations for minimizing the possibility of committing in-surance fraud. I focus on preventing insurers and insurance intermediaries as well as possible measures to prevent committing insurance fraud, or subsequent early detection.
|
|
|
Burnout Syndrome of the Czech Republic Labour Office Workers from Noninsurance Social Benefits Department
MARKOVÁ, Marcela
My thesis deals with the topic of burning out of Department of non-insurance social benefits (DNSB) Labor Office workers in the Czech Republic. We can find a lot of definitions of Burn-out Syndrome in the literature. Some of them are focused on the emotional, mental or physical exhaustion, others interpret the syndrome as a process with certain development. Nevertheless, Burn-out Syndrome is a pack of symptoms including lack of zest and energy, life joy and mainly enthusiasm needed for work. There are various functions of the Labor office CZ: to fulfill tasks in the employment area, protection of employees in case of employer´s insolvency and first of all, to administrate, decide and pay non-insurance social benefits. Social workers and referees who work in DNSB are extremely endangered with Burn-out Syndrome because of their specific work. Their job requires daily talks with clients who do not have only one but various problems and who are unable to solve them by themselves. And these clients usually expect more service than the office workers can provide. The aim of my thesis is to describe the Burn-out Syndrome issue and its appearance in the group of the social workers and referees of the DNSB Labor Office CZ. Partial aim of my thesis is to find out if the workers have information how to precede it and to compare the difference between small and big town workers. Other partial aim is to find out if the workers subjectively suffer exhaustion. Three hypotheses were set up. Workers of DNSB in bigger towns feel subjectively more exhausted than those in smaller ones. Social workers have more information how to precede it than referees. Referees feel subjectively more exhausted than social workers. Flowingly there is a survey question: what do the workers in the DNSB Labor Office CZ know about Burn-out Syndrome? A quantity strategy of survey was set up via using questionnaire. There were 148 DNSB workers in the survey sample who filled in completely and correctly the questionnaire. As a complement strategy a quality data survey was used via questioning method, semi-structured interview. 8 workers from total 249 workers were chosen by random choice to be interviewed - this group forms the second survey sample. Results of quantity survey are presented with descriptive statistics using graphs and charts. The set up hypotheses were tested with statistic method of Chi-squared test. The results show that DNSB workers in bigger cities do not feel more exhausted than those in smaller ones. Social workers of DNSB have more information how to precede it than referees. Referees do not feel more exhausted than social workers of DNSB. For analysis of quality survey, a hand written record was chosen. There were identified three clusters: awareness about Burn-out Syndrome, perception of clients and personal feelings. The results of quality part show that DNSB workers have information about the Syndrome, but the information is incomplete - sometimes even confusing in the sense of focusing on the unimportant peculiarities instead of core causes. Regarding individual answers, most of the workers see the clients and work with the clients as something unpleasant, not entertaining. Moreover, we can imply from the survey a necessity of specialized training about Burn-out Syndrome focused on the workers. Practical anticipated benefit of the thesis is providing study materials to the students of the Health and Social Faculty of the Southern Bohemian University in České Budějovice and providing the materials to the Labor Office CZ.
|
|
|
Awareness of Volunteering in the Czech Republic and Abroad among Students of the Faculty of Health and Social Studies of South Bohemia University
MARKOVÁ, Marcela
My work is focused on the volunteering. It aims to introduce the Healthy Social Faculty of the Southern Bohemian University in České Budějovice (ZSF JU) and its faculty volunteering. It describes where the volunteers can involve themselves (Czech Republic and abroad) and also the condition of volunteering at the faculty (regarding how many students are involved and informed). My work is supposed to be a study material for students of ZSF JU. It can be used as an information source for the faculty management and it can also be an inspiration for the future concept about volunteering. It has two parts; theoretical and practical (experimental) one. The structure of ZSF JU and the history of the volunteering at the faculty are described in the first part. Moreover there are definitions of: volunteering, volunteer, types of volunteering and its legislation base including the brief Czech history of volunteering. Following part informs about benefits of volunteering and particular fields where we can find volunteers. Theoretical part is finished with a chapter about international volunteering. The aim of the practical part is to analyze how students are informed about possibilities and benefits of volunteering in the Czech Republic and in the world. The aim of my work is set up there and also the hypothesis which have been confirmed or uprooted. Moreover the methodology of the practical part is explained there. I have used a questionnaire method via server "Vyplnto.cz". The questionnaire itself was send using collective correspondence to all student´s email addresses at ZSF JU. There were 478 valid responds from the students of ZSF JU both distance and daily study. Following chapter presents research results gained through statistics of graphs and charts. You can see results of each question in context with other parameters as age, sex, form of study or field of study. The hypotheses were tested via statistics methodology of good matching, called "Chi-square distribution". The results show that students of ZSF JU are informed about possibilities of volunteering in CZ. However they lack information about possibilities abroad. Students of distance study are better informed and more involved than students from daily study. Another part is a chapter called Discussion, where particular results are interpreted and compared with results of similar researches. In the final part you can find the resume of the results and the evaluation of the aim. Students from ZSF JU have quite a good knowledge about volunteering. However, in some concrete parts there is a space for improvement. The conclusion of the work offers some solutions.
|
|
| |
guest ::
RSS feed.