National Repository of Grey Literature 1 records found  Search took 0.01 seconds. 
The role and importance of etiquette in business dealings with clients of specific building society.
Havelková, Simona ; Švecová, Lenka (advisor) ; Cibulka, Václav (referee)
This bachelor thesis elucidates the social rules of commercial intercourse and analyzes their role in business decision making. The thesis is divided into two parts. The theoretical part explains the basic concepts regarding to the etiquette and describes the principles of business dealing - introducing, course of business meeting, communication with clients. Principles of distance communication are clarified in the last point of this part of the thesis. The aim of the practical part is to provide recommendation for workers of Building Society in the area of behaviour and dealing with customers. Recommendation is based on theoretical information and evaluated questionnaire surveys.

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