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Analysis and evaluation of communication streams in application support
 Čihák, Michael ; Střížová, Vlasta (advisor) ; Kastner, Pavel (referee)
Diploma thesis is focused on evaluation of communication streams in the process of application support also known under the term IT support. Thesis is divided into three main parts: In the first part outlines the topic of application support. The definition of term, relation between business and IT and defining the position of application support in the process of information system development along with support services methodologies. The second part is focused on description of typical user of application support, from the side of sponsor as well as from the side of supplier. The following are the main communication streams between both sides as well as inside the supplier team. The third, practical part contains an analysis of application support on a specific project. Discussed are communication barriers, their impact including suggestions for improvement.
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See also: similar author names
2 Čihák, Marek
12 Čihák, Martin
3 Čihák, Matěj
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