Original title: Hodnocení kvality služeb v mládežnickém hokejbale z pohledu rodičů - minipřípravka, přípravka
Translated title: Evaluation of the quality of service from the perspective of parents in street hockey - category mini-mite team and mine team.
Authors: Švanda, Petr ; Ruda, Tomáš (advisor) ; Šíma, Jan (referee)
Document type: Master’s theses
Year: 2020
Language: cze
Abstract: [cze] [eng]

Keywords: customer satisfaction; SERVQUAL; SERVQUAL; spokojenost zákazníka

Institution: Charles University Faculties (theses) (web)
Document availability information: Available in the Charles University Digital Repository.
Original record: http://hdl.handle.net/20.500.11956/120364

Permalink: http://www.nusl.cz/ntk/nusl-434397


The record appears in these collections:
Universities and colleges > Public universities > Charles University > Charles University Faculties (theses)
Academic theses (ETDs) > Master’s theses
 Record created 2021-02-24, last modified 2022-03-04


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