Original title:
Návrhy na snížení počtu reklamací ve stavební společnosti
Translated title:
Proposals of the number of complaints reduction in the construction company
Authors:
Džanajová, Patrícia ; Videcká, Zdeňka (referee) ; Bartes, František (advisor) Document type: Master’s theses
Year:
2019
Language:
slo Publisher:
Vysoké učení technické v Brně. Fakulta podnikatelská Abstract:
[slo][eng]
Diplomová práca sa zaoberá analýzou vzniku reklamácií v stavebnej spoločnosti, ktorá je zameraná na výstavbu a rekonštrukciu striech. Analýza je vykonaná porovnaním stanovených postupov a ich skutočného prevedenia. Na základe zistených nedostatkov z analytickej časti sú doporučené návrhy na zlepšenie aktuálnej situácie spoločnosti.
This master thesis put its focus on analysis that is based on the creation of complaints in the filed of the construction company that has been used for this research. The researched company core business activities lie in the construction and reconstruction of the roofs. This analysis is based on the comparison of already established procedures and consequently their actual execution. The shortcomings that were found in the analytical part of this research papers, will be used as suggestions that ought to improve the current situation of the researched company.
Keywords:
complaints; instruments of quality; quality; reconstruction
Institution: Brno University of Technology
(web)
Document availability information: Fulltext is available in the Brno University of Technology Digital Library. Original record: http://hdl.handle.net/11012/177968