Original title: Analýza efektivity a zralosti procesu change managementu ve vybrané organizaci
Translated title: The analysis of effectiveness and maturity of change management process in chosen organization
Authors: Rabushko, Valeriya ; Drga, Jaroslav (advisor) ; Basl, Josef (referee)
Document type: Bachelor's theses
Year: 2017
Language: cze
Publisher: Vysoká škola ekonomická v Praze
Abstract: [cze] [eng]
Primárním cílem této bakalářské práce je analýza efektivity a zralosti procesu change management ve vybrané společnosti. Práce je rozdělena do dvou částí: teoretické a praktické. V teoretické části jsou uvedeny základní informace o IT Infrastructure Library a principy procesu change management podle tohoto rámce. Praktická část je zacílena na popis procesu change management ve vybrané organizaci a následně hodnocení jeho efektivnosti a zralosti podle doporučení rámce ITIL. The primary objective of this bachelor thesis is the analysis of effectiveness and maturity of change management process in chosen organization. The thesis is divided into two main parts: theoretical and practical, where theoretical part explains basic information about the IT Infrastructure Library and the principles of change management process within this framework. Practical part is aimed at describing change management process in chosen organization and evaluating its effectiveness and maturity in terms of ITIL framework.
Keywords: change; Change management; ITIL; process; Change management; ITIL; proces; změna

Institution: University of Economics, Prague (web)
Document availability information: Available in the digital repository of the University of Economics, Prague.
Original record: http://www.vse.cz/vskp/eid/69260

Permalink: http://www.nusl.cz/ntk/nusl-359682


The record appears in these collections:
Universities and colleges > Public universities > University of Economics, Prague
Academic theses (ETDs) > Bachelor's theses