Original title: Optimalizace procesů řízení vztahů se zákazníky
Translated title: Optimization of Processes of Customer Relationship Management
Authors: Kovář, Martin ; Válek, Jan (referee) ; Videcká, Zdeňka (advisor)
Document type: Bachelor's theses
Year: 2009
Language: cze
Publisher: Vysoké učení technické v Brně. Fakulta podnikatelská
Abstract: [cze] [eng]

Keywords: BPM; business processes; CRM; ERP; information system; MySQL; PHP; BPM; CRM; ERP; informační systém; MySQL; PHP; podnikové procesy

Institution: Brno University of Technology (web)
Document availability information: Fulltext is available in the Brno University of Technology Digital Library.
Original record: http://hdl.handle.net/11012/10688

Permalink: http://www.nusl.cz/ntk/nusl-245876


The record appears in these collections:
Universities and colleges > Public universities > Brno University of Technology
Academic theses (ETDs) > Bachelor's theses
 Record created 2016-06-03, last modified 2017-06-29


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